Frequently Asked Questions
A few quick answers to the questions we get most often. If you don’t see what you need, just reach out — we’re happy to help.
How do custom orders work?
Tell us what you have in mind through our Custom Orders page. We’ll review your idea, work through the details with you, and let you know what’s possible before we begin.
Can I request something that isn’t shown on the website?
Absolutely. A lot of what we make starts with someone saying, “Can you make this?” If you have an idea, send it our way and we’ll see what we can create.
How long does it take to complete a custom order?
Turnaround time depends on the item and how much customization is involved. We’ll give you an estimated timeframe once we know exactly what you’re ordering.
Do you offer personalized hats and patches?
Yes. You can choose from our available hat styles and patch designs, or contact us about creating something custom just for you.
Can you engrave handwriting, recipes, photos, or memorial pieces?
Absolutely. Those are some of our favorite projects. We can turn meaningful handwriting, family recipes, photos, and memories into personalized keepsakes made to last.
Do you accept returns on personalized items?
Because personalized and custom pieces are made specifically for you, they generally aren’t eligible for return unless there’s a problem with the item or we made an error. If something isn’t right, contact us and we’ll make it right.
What are the Christmas order deadlines for 2026?
Custom and personalized orders: December 5, 2026. Payment, a usable photo (when applicable), and final design approval must be completed by this date. Premade, ready-to-ship orders: December 10, 2026. Orders completed by these deadlines are expected to arrive before Christmas, but delivery is not guaranteed. Carrier delays may affect arrival. We currently ship within the United States only, with free domestic shipping.